This agreement and Privacy Policy together constitutes a legal agreement between Asha and users of Asha Healing Hub portal www.ashaexperience.com. This agreement applies to the followings:

(a) Doctors/ Therapists listed on this portal.
(b) Any user or his/her representative or any affiliate, who is registered on the portal for Holistic Wellness services from the Doctors / Therapists.
(c) Any user/visitor of the portal.

This agreement applies for services offered or likely to be offered in future by Asha through this portal. Asha also reserves the right to withdraw any of the services offered through this portal.

By downloading or accessing the Website to use the Services, above mentioned users irrevocably accept all the conditions stipulated in this Agreement as available on the Website, and agree to abide by them.

This agreement is governed by Swiss Cyber Law and other applicable laws in the present form and as may be amended from time to time.

The user must be 18 years of age or older or an adult as per applicable law of the country of his/her residence to register, use or visit the website. By registering, using or visiting the website the user hereby agrees to the terms and conditions of the agreement as well as represent and warrant that he/she is an adult as per applicable law of his/her country of residence.

3.1. The objective of the Ayurvedic consultation and treatment is to promote a healthy and balanced life.

3.2. Ayurvedic therapy is a unique process that includes diet, lifestyle changes, herbal food supplements, yoga and meditation practices. It is not a medical plan. It is the therapy that slowly builds immunity introducing the healthy habits for improvement of health and helps to prevent the risk of imbalances such as chronic diseases.

3.3. The process is neither a substitute to medical or psychological diagnosis. Any medication prescribed by your medical doctor before or during the Ayurvedic treatment should not be altered without consulting your medical doctor.

3.4. For any persistent medical condition or severe symptoms, please consult your physician.

I hereby agree to the above mentioned points and completely absolve the above mentioned Doctor and the service provider Asha Healing Hub, in the event of any unforeseen complication arising due to my medical condition or improper regimen.

4.1. END USERS ACCOUNT AND DATA PRIVACY

4.1.1. The personal information, sensitive personal data or information are collected to the devices through users accessing the website. The collected information is only to improve the quality of services and build new services.

4.1.2. The website allows Asha to have access to registered users personal email, phone number, etc., for communication purposes so as to provide a better way of booking appointments and obtaining feedback in relation to the services provided by Therapists.

4.1.3. Asha shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Asha or to any other person acting on behalf of Asha.

4.1.4. The user, registered in Asha portal, is responsible for maintaining the confidentiality of his/her account access information and password and also is responsible for use of the account. The user shall immediately notify Asha of any actual or suspected unauthorized use of the account or password. Although Asha will not be liable for your losses caused by any unauthorised use of your account, users will be liable for the losses of Asha or such other parties as the case may be, due to any unauthorised use of his/her account.

4.1.5. Asha has the right to discontinue a user s account, if Asha finds reasonable ground to believe that the information supplied by the user is inaccurate, incomplete or untrue.

4.1.6. If it is found that a user has provided false, inaccurate or incomplete information including feedback, Asha reserves the right to block the access to the website of such users for all future purposes.

5.1. Customers can reschedule the appointment in case of no show by the doctor to attend the scheduled appointment due to any emergency.

5.2. Customers can reschedule the appointment prior to 24 hours of the scheduled appointment.

5.3. No refund to the customers in case of an appointment is cancelled by the customers within 24 hours of scheduled appointment.

5.4. No refund to the customers in case of no show by the patient to attend the scheduled appointment.

6.1. Doctors/Therapists will not provide regular medical services but they will provide Holistic Wellness Services which is, in general, likely to provide relief from the problems which occur due to lifestyle problems and stress through Ayurveda/Yoga.

6.2. Please note that services provided through Asha are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person s behalf), please contact an ambulance service or hospital directly.

(a) The contents listed on the Website are
(i) user generated content, or
(ii) belong to Asha. The information that is collected by Asha directly or indirectly from the End Users and the Doctors/ Therapists shall belong to Asha. Copying of the copyrighted content published by Asha on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Asha reserves its rights under applicable Swiss Law accordingly.

(b) Users shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

Asha may provide End-Users with a free facility known as Health Records . Information available in your Records will be as follows:
Practice created: Health Records generated by your interaction with Doctor/Therapists.

The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:

8.1. Your Records is only created after you have signed up and explicitly accepted these Terms.

8.2. The Health Records are provided on an as is basis. While we strive to maintain the highest levels of service availability, Asha is not liable for any interruption that may be caused to your access of the Services.

8.3. Asha uses industry level security and encryption to your Health Records. However, we do not give any access to anyone except the Asha doctors/therapist.

8.4. After the consultation we send the health record by email to you directly.

8.5. If you want to access your dependents Health Records then, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have the right to share, upload and publish any sensitive personal information of your dependent. Asha assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify Asha and its officers against any such claim or liability arising out of unauthorized use of such information. You will have to send an email for such a record to care@ashaexpereince.com with the authorisation letter of the dependent.

8.6. In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.

8.7. Asha has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.

8.8. Asha will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.

Asha has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. Asha shall not be liable for any effect on the business interests of Therapists due to the change in the Relevance Algorithm.

Asha reserves the rights to display sponsored ads on the Website. These ads would be marked as Sponsored ads . Without prejudice to the status of other content, Asha will not be liable for the accuracy of information or the claims made in the Sponsored ads. Asha does not encourage the Users to visit the Sponsored ads page or to avail any services from them. Asha will not be liable for the services of the providers of the Sponsored ads.

Users represent and warrant that they will use these Services in accordance with applicable law. Any contravention of applicable law as a result of their use of these Services is your sole responsibility, and Asha accepts no liability for the same